Frequently Asked Questions

There are no separate fees, the calculated exchange amount you see on the homepage is all inclusive, and is the only amount you need to pay. Living Room of Satoshi makes money from currency spread.

Our exchange rate is published via JSON API at https://www.livingroomofsatoshi.com/api/v1/current_rates, and is also displayed at the point of payment.

BPAY or Bank transfers are limited to a maximum of $500,000 per transaction for high liquidity coins. Total daily limit of $1,000,000.

You can pay any bill that has the BPAY logo and Biller Code. More than 45,000 businesses accept payments using BPAY. You can also pay to any Australian bank account, even your own!
Living Room of Satoshi is not affiliated with BPAY.

You can sign up using the login link on the account page.

Yes, you need to be verified to use our service. Identity verification is a legal requirement of all digital exchanges in Australia under the Anti-Money Laundering and Counter-Terrorism Financing Amendment Act 2017.

The verification process is simple and all done online, it can typically be completed in a minute or two.

We take the protection of your personal data very seriously, and store an absolute minimum of personal data on our servers. We employ expert third party ID verification services to maintain a high level of data security.

You'll see a confirmation usually within a few seconds of making your bitcoin payment. We process the payment after it confirms on the blockchain, on the same business day that the bitcoin transaction is done (though cut-off times must be taken into account - see the next question). We carry the burden of risk on any rate movements.

Payments to Bank Accounts are processed through the NPP (New Payments Platform), and will usually clear within minutes of your transaction being confirmed on the Blockchain.

Transactions which are not able to be processed through the NPP will be processed as a regular Bank transfer and will generally clear in 1-2 business days.

If we receive your BPAY payment before 5pm on a Bank Business Day the Biller will acknowledge the payment as having been made on that day. However, the funds may not be available in the Biller's account for up to 2 business days.

For more information please see BPAY Services FAQs
Living Room of Satoshi is not affiliated with BPAY.

We can follow up the case for you - just send the BPAY details and your payment confirmation number to support@livingroomofsatoshi.com and we can follow up with the relevant financial institutions. We take customer support seriously, and have a comprehensive Internal Dispute Resolution Process.

Yes. Banks in Australia allow you to make credit card payments as BPAY bills.

All you will need is the corresponding Biller code and Ref # (in most cases it is your credit card number) which you find on your credit card statement.

When a credit card number is used as a Biller reference, it is transmitted securely and confidentially.

You can Buy Bitcoin easily, and directly on your phone through the Wallet of Satoshi app.

In the event that you are unhappy regarding any part of our service, please contact us immediately and tell us about your concerns.

We are committed to customer satisfaction and have a robust Internal Dispute Resolution Process.

Download Living Room of Satoshi's Product Disclosure Statement and Financial Services Guide.

Our company is named in honour of Satoshi Nakamoto, the mysterious and pseudonymous creator of Bitcoin. Nobody really knows for sure who he is, or what he is doing now.

But we like to imagine that when Satoshi has a bill to pay, he kicks back at the end of the day and pays it in his living room. Hence "Living Room of Satoshi"!